F.A.Q.s
1. What are the benefits of being a member of Park Access?
With Park Access membership, you gain exclusive access to personalized in-store services and experiences that cater to your preferences and needs.
2. What specific services are offered with Park Access membership?
LAUNCH CALENDAR: Get the chance to cop limited-release footwear by participating in our plotted launch releases. Submit an entry via our cop and rock form and increase your chances of purchasing a pair!
FOR HER: Elevate your love for sports with services and experiences tailored specifically for you. Choose from available sessions like Women's Hour or Bra Fitting, designed to enhance your comfort and style. You can also browse through our Lookbook collections to stay up-to-date with the latest products. And if you're feeling a bit indecisive, our Style Finder can curate personalized collections just for you.
IN STOCK: Enjoy the convenience of accessing and reserving products at any time, from anywhere. Never worry about missing out on your favorite items again.
BOOK AN EXPERT: Treat yourself to a personalized shopping experience by scheduling an appointment with a personal stylist at your favorite store. Whether you're seeking the perfect sports outfit or in need of fashion advice, our knowledgeable experts are dedicated to providing an enjoyable and customized experience that accommodates your schedule.
3. Can I make purchases through Park Access?
At Park Access, we value your satisfaction and want to ensure you have the best shopping experience. We encourage you to visit our store and try on the items in person, ensuring you make the perfect choice. You can explore our products through our Lookbook collections and reserve any products that catch your interest. When you arrive at our store, our team will be ready to assist you further and facilitate your purchase.
4. What is your return policy?
Upon receipt and inspection of the returned merchandise, customers may choose one of the following:
- Exchange for an item of equal or greater value (any price difference will be settled at the time of exchange).
- Receive an e-voucher equivalent to the purchase amount, valid for future purchases.
- Obtain a full refund through the original payment method — this option applies only if the item was damaged, incomplete, or incorrectly shipped, and no suitable replacement stock is available.
Important Reminders
Stock availability for exchanges cannot be guaranteed, as returned items may be subject to existing demand. The prohibition on the “No Return, No Exchange” policy is enforced so that consumers may exercise their right to 3Rs – repair, replacement, and refund in case the product purchased has imperfection or defect pursuant to the Consumer Act of the Philippines (R.A. 7394).
However, the said policy does not apply under the following situations:
- If the product purchased has no imperfection or defect, or if not expired or fake, the store may opt not to replace or refund
- When the defects of the goods are due to the mishandling of the buyer
- In cases of “as-is-where-is” transactions
- If the consumer had a change of mind
- The sale of second-hand articles
