At Park Access, we value your satisfaction and want to ensure you have the best shopping experience. We encourage you to visit one of our stores and try on the items in person so you can find the perfect fit.

You can browse our collections online and check which stores have your preferred items available before your visit. Once you're at the store, our team will be happy to assist you further and help you complete your purchase.

Upon receipt and inspection of the returned merchandise, customers may choose one of the following:

• Exchange for an item of equal or greater value (any price difference will be settled at the time of exchange).
• Receive a store voucher equivalent to the purchase amount, valid for future purchases.
• Obtain a full refund through the original payment method — this option applies only if the item was damaged, incomplete, or incorrectly shipped, and no suitable replacement stock is available.

Important Reminders

Stock availability for exchanges cannot be guaranteed, as returned items may be subject to existing demand. The prohibition on the “No Return, No Exchange” policy is enforced so that consumers may exercise their right to 3Rs – repair, replacement, and refund in case the product purchased has imperfection or defect pursuant to the Consumer Act of the Philippines (R.A. 7394).

However, the said policy does not apply under the following situations:

• If the product purchased has no imperfection or defect, or if not expired or fake, the store may opt not to replace or refund
• When the defects of the goods are due to the mishandling of the buyer
• In cases of “as-is-where-is” transactions
• If the consumer had a change of mind
• The sale of second-hand articles